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At EmpowRyse Learning LLP, our students' success is our top priority. We are committed to providing high-quality, valuable learning experiences that meet your expectations. If you attend and complete at least 80% of your course but feel that the training or content did not meet your expectations, we offer a refund of your course fees, subject to the following conditions:
Eligibility for Refund:
1. Course Completion: You must have attended and completed a minimum of 80% of the course sessions (both online and in-person).
2. Feedback Submission: You are required to submit a detailed explanation of the reasons for your dissatisfaction with the course, including specific areas where the training or content did not meet your expectations.
3. Time Frame for Request: All refund requests must be submitted within 15 days of the course completion.
Process:
1. Send your refund request via email to [support@empowryse.com] with the subject line "Refund Request - [Course Name]".
2. Attach proof of your course attendance (minimum 80%) and the feedback document.
3. Our team will review your request within 7 business days and notify you of the outcome.
4. If approved, the refund will be processed to your original payment method within 10 business days.
Refund Process Terms:
- Refunds will not be processed for students who have attended less than 80% of the course.
- Refunds are applicable to course fees only and do not cover additional services such as e-books, pre-recorded sessions, or any value-added courses.
- GST and other transaction charges are non-refundable.
We are committed to supporting your learning journey and will continuously work to improve our offerings. If you encounter any issues or have feedback during the course, please don't hesitate to contact us. Your satisfaction drives us, and we strive to deliver the best educational experience possible.